Would you like a condensed version of this piece for a presentation or social media thread?

Use typing indicators as information, not deadlines. If a conversation is urgent, state so respectfully: “I know this is quick, but I need an answer by 3 PM if possible.” 3. Empathy: The Emotional Pillar Text is a low-bandwidth medium for emotion. Empathy in chat means actively imagining the human on the other side. Are they tired? Anxious? Juggling three other windows? Empathetic chat avoids sarcasm unless trust is established, and it never assumes bad intent.

Instead of “That’s interesting…” (which can be sincere, sarcastic, or dismissive), write: “I find that perspective thought-provoking because…”

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