If you use an app like Microsoft Authenticator or Duo, check for a pending "Approve" request. The "Admin" Route:
. Here is the lowdown on what’s actually happening and how to move past it: What is ES-118? It isn't a glitch; it’s a validation gate please complete activation process es-118
If this is for work software, you likely can't fix this yourself. You’ll need to ping your IT Help Desk and tell them you're stuck at "Status ES-118." If you use an app like Microsoft Authenticator