or your local reseller. They can manually release "stuck" licenses if the software was not closed correctly on a previous session. Further Exploration Read the official Lumion Knowledge Base article on Offline Activation and Emergency Codes for the most up-to-date security policy. See the guide on Registering Older Perpetual Licenses
page for tips on resolving hangs or crashes during the activation phase. Are you seeing a specific error message number
If you need your standard Activation Code (not the "Emergency" one), you can find it through official channels: Your Lumion Account : Log in to the Lumion Account page , click on License Keys
, and select your product to see the 8-character Activation Code. "Getting Started" Email
. This is now required for all older perpetual licenses to remain valid. Check Firewall/Antivirus