How Brands Grow Part 2 Pdf May 2026
“Most marketers, like you, believe in the —that people start as strangers, become buyers, then climb to ‘loyal fans’ who buy only you. But the data tells a different story.”
Maya held up two fingers.
She cited a study from the book: In 95% of purchase situations, buyers do not consciously ‘consider’ a brand. They just grab what comes to mind first. How Brands Grow Part 2 Pdf
“Look at your category,” she said. “Big brands have two advantages: (market penetration) and slightly higher loyalty . Small brands have fewer buyers and their buyers are slightly less loyal. That’s Double Jeopardy.”
She pointed to Leo’s sales report. “Your ‘Superusers’? They don’t exist. What you have are —millions of people who buy you once or twice a year, then buy your competitors the rest of the time.” “Most marketers, like you, believe in the —that
“But our premium ingredients—” Leo started.
“Your ‘Love & Loyalty’ campaign asked people to think hard,” Maya said. “That’s exhausting. Instead, run simple, repetitive ads that link your brand to a buying situation. ‘Need a ride? Uber.’ ‘Running low? Colgate.’ That’s it.” Leo’s phone buzzed—his creative team asking for a “unique selling proposition.” They just grab what comes to mind first
“Are for you, not for them,” Maya finished. “What drives growth is distinctiveness , not differentiation. You don’t need to be better. You need to be more often noticed and more often remembered in buying situations.”

