Welcome to Business English Power Up . Today’s topic: Handling a customer who wants a discount you cannot give.
"I hear your concern." Use this to show empathy. Do not say "You are wrong." Say "I hear your concern."
Hmm. That might work. But no discount at all?
Good morning, Mr. Davis. This is Sarah from TechFlow support. I understand you’d like to discuss your renewal price.
[SOUND EFFECT: Phone ringing once, then click]